Your customers can raise tickets in 3 clicks and instantly chat with your techs.
Your techs can chat in real-time with end users within every logged ticket.
Not a fan of chat-based ticketing? We got you! Your customers can raise ticket through email as well.
Checklist enables techs to handle a ticket systematically.
Ticket health ensures that every tech follws your Standrad Operating procdures for Service Desk support.
Auto time tracking across all touchpoints for accurate billing.
You can add multiple techs on the same ticket and schedule jobs.
No more manual customer onboarding. Integrate your Customer's O365 to sync all end users to DeskDay.
End user application for your customer to raise ticket apart from email in just 3 clicks.
Intuitive project management for tech with all conversations in one place.
Announce outages and updates to your customers via multiple channels, ie Email, Chat and Text.
Smart, rule-based QA system for analyzing tickets and projects to improve Service Desk quality.
Track activities and work hours with intuitive time sheets.
You can track timelines for each ticket and project to get insights on their progress.
Monitoring and ensuring compliance with every SLA.
Capture and analyze your customer feedback to enhance service delivery.
MFA for enhanced security.
50+ intuitive, insightful, and customizable reports.
Manage all your customer contracts and billing options at a single place.
Modern invoicing solution for your MSP business.
Mobile app for your customer for easy ticket raising & communication with your tech.
Enabling your customer to raise tickets from MS Teams.
Making your techs more productive and save time with AI capabilties.
Automation brings auto ticket routing, assignee, priority change & SLAs.
QuickBooks online integration on its way.
You can bring your Email provider for all Email communications within DeskDay.
Integrations with N-able, Datto & ConnectWise Automate.
Helping you to create and manage tickets and time entries from DeskDay Mobile App.
With API access you can integrate your third party apps with DeskDay.
DeskDay is suitable for MSPs of all sizes.
Yes, our service operates on a simple and straightforward monthly payment structure. We offer a single plan that ensures full access to all our features and benefits. This monthly plan is designed to provide flexibility and convenience, making it easier for you to manage your subscription without any long-term commitments.
Unfortunately we do not have multiple pricing plans at the moment. DeskDay simplifies your experience with a single, comprehensive plan. If you subscribe before April 31st, 2024, for $49, you gain full access to our entire CSA suite for lifetime. Post-beta, from May 1st, 2024, pricing will be going up to $79. This all-inclusive plan is designed to offer you everything you need without the complexity of multiple tiers or options. Our goal is to provide maximum value and simplicity, ensuring you have all the tools required for your needs in one straightforward package.
Our pricing model is designed with flexibility in mind, operating on a per-seat basis. This means that you only pay for the number of users you need on the platform, without any minimum seat requirement. Whether you're a small team or a large organization, our pricing adapts to fit your specific user count.
Yes, you can cancel anytime. Adjust to your needs by either updating your account settings or contacting our support team at support@deskday.ai for help. Note: Cancellations take effect at the end of the current billing cycle, and refunds for prepaid periods are not provided.
We currently accept all major credit card brands.
Our trial period lasts for 14 days, giving you two weeks to fully explore and experience all the features our platform has to offer.
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