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“Very responsive! Has an end-user app which is huge in this industry. The chat-based Service Desk is super fast. Every chat shows up on your end-user application instantly!”
Today's MSPs thrive on speed and agility, but outdated PSAs are holding you back, dragging down your operations and leaving revenue on the table.
Conversational Service Automation is the future for modern MSPs bringing a unified, next-gen platform that brings all your service delivery and business ops together. With CSA, your team can support customers from anywhere with chat-based ticketing on MS Teams and mobile, manage projects effortlessly, and handle billing and invoicing seamlessly—all in one place.
CSA is all set to power up your processes with automation and workflows, streamlining everything from ticket routing to billing. This means faster interactions, more time saved, and more revenue earned.
Welcome to the future you deserve—modern, efficient, and built to meet your customers’ needs head-on.
An all‑new PSA. An all‑new world for MSPs.
Conversational Ticketing
No matter where a ticket comes from your techs can start a chat in real-time with users, all within the same ticket window. With full ticket context right there, they can resolve issues faster without toggling platforms or tools. This means quicker resolutions, better communication, and a more efficient workflow—all from a single, easy-to-manage space.
Multi-platform Service Desk
Give your techs the power to manage tickets from anywhere, whether they're on a desktop or a mobile device. With our multi-platform Service Desk, techs can handle the entire ticket lifecycle with ease, ensuring faster, more efficient service, no matter where the day takes them.
chat based Project Management
Make project management a breeze. Bring conversations, milestone planning, task tracking, and invoicing together into a seamless workflow, keeping teams tight-knit and projects on track.
Multi-channel Support
Our multi-channel ticketing helps you deliver support to customers right where they prefer- whether that’s email, Microsoft Teams, or mobile app without leaving the service desk. Let users enjoy the flexibility of choosing the medium they are comfortable with.
Contract Management
Never overlook a renewal or expiry again! Plan them in advance by maintaining a unified system of customer contracts integrated with billing for easy invoicing. Effortlessly map contracts to customers, making billing workflow seamless and automated.
billing
Billing should be a breeze, not a chore. Effortlessly integrate timesheets and contracts to streamline the auto invoice calculation for an easy and precise billing experience.
Smart Onboarding
Sync your customer users into DeskDay with Azure Entra SSO for a seamless login experience to IT-Connect applications and streamlined ticket and device mapping.
IT-Connect, our multi-channel end-user touchpoint integrated into DeskDay, enables your end-users to raise tickets and engage in instant conversations with techs, providing a seamless support experience across multiple platforms :
Microsoft Teams, Windows and Mac system apps, and iOS and Android devices.
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