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Just a desktop click away

An MSP end-user system application designed with USERS in mind

Ticket creation
Breeze through ticket creation in just 3 clicks

Forget the maze of endless forms. Our template-driven system makes ticket creation for users as easy as pie. Just 1-2-3, and they’re set for lightning-fast resolutions. Because who has time for slow?

Chat
Real-time chat conversations with tech

Ditch the old-school email ping-pong. Our chat-first approach means your tech support is just a chat away for users, ready to swoop in for the save.

Ticket Tracking
Track tickets without breaking a sweat

Tracking their IT tickets just got a whole lot smoother. Let users stay informed with live updates on their tickets from our central ticket hub.

Feedback
Direct user feedback right within the chat

Users got feedback? Be all ears. Collect their feedback directly in chat to help you fine-tune your tech support experience.

Consistent through every channel

Across IT-Connect, empower your users with seamless simplicity and efficiency!

Explore More
Announcements for instant alerts! Logins made easier than ever with SSO! Ticket templates for easy ticket creation!

Consistent through every channel

Across IT-Connect, empower your users with seamless simplicity and efficiency!

Explore More
Announcements for instant alerts! Logins made easier than ever with SSO! Ticket templates for easy ticket creation!

And the cherry on top!

IT-Connect Desktop App: Available on Mac and Windows