Service Desk now available for Mobile
Chat-based ticketing.More than just support, it’s a conversation!
Conversation-led ticketing
Skip long IT support calls and email threads. Get notified of every new request from your end-users raised through IT-Connect or emails and resolve them quickly through their ticket chats.
Quick access to ticket context
No more toggling between multiple windows to resolve tickets. Our techs can view the entire ticket context, including its timeline and conversation history directly within the ticket window. This integration ensures a seamless resolution process.
Support where users are
Forget being in every channel at once to deliver multichannel support. DeskDay centralizes tickets and conversations from multiple channels like IT-Connect and email so that your techs can efficiently manage these interactions directly within a single interface for concurrent ticket resolution.
Forward user support emails to DeskDay for your tech to reply from the Service Desk which are automatically sent back as email responses.
Efficiently navigate through different conversations by categorizing them into private, public, personal, and resolution notes.
Quickly access past ticket resolutions and insights from long chats by adding a 'resolution' tag to conversations.
Maintain an end-to-end record of updates on customer tickets within the Timelog tab.
Quickly access past ticket resolutions and insights from long chats by adding a 'resolution' tag to conversations.
Create tickets effortlessly in just three clicks with user-friendly templates.
Utilize checklists to streamline ticket resolution and troubleshooting steps.
Improve ticket organization and enable AI-driven processes by assigning tags for sorting and future automation.
Use prewritten notes/messages for efficient and consistent communication with users.
Enhance security and protect data with multi-factor authentication.
Update work time with detailed notes for accurate resource tracking, work monitoring, and customer billing.
Prevent data loss by easily restoring deleted tickets from archives.
Organize complex issues by linking similar tickets or generating sub-tickets.
Improve accuracy and visibility by merging duplicate tickets.
Add related products and expenses to respective tickets to bill your customers accordingly.
IT-Connect