ticket Raising
With IT-Connect, tapping into support is as easy as catching the latest episode on their phone. Help is always just a tap away, making sure users are always covered.
Chat
Our chat interface is designed for ease of use and efficiency. Raising tickets and chatting with your tech is as relaxing as their first sip of coffee —effortless, comforting, and exactly what they needed.
Ticket tracking
Your users can now track their IT support tickets as easily as tracking a Starbucks delivery. Instant updates, progress notifications, and resolution alerts- all served up right on their mobile device.
Channels
Say goodbye to users repeating their issues every time they switch devices or channels. With IT-Connect, support sessions, and chat histories sync across connected devices, making "I already told you this..." a thing of the past.
Feedback
Improve your support experience with their feedback! Get instant feedback in the app to ensure each interaction is better than the last.
Across IT-Connect, empower your users with seamless simplicity and efficiency!
Explore More
Announcements for instant alerts!
Logins made easier than ever with SSO!
Ticket templates for easy ticket creation!
And guess what?
IT-Connect