Keeps users connected anywhere

Know your helpdesk numbers in real-time to make data-driven decisions without a headache.

ticket Raising
One dashboard to view them all

The overwhelm from juggling multiple tools and reports can make you lose sight of what's important. Our unified dashboard cuts through the noise, offering you a concise snapshot of key metrics across your PSA.

Chat
Unlock peak performance with efficiency insights

Tired of the trial and error in streamlining operations? Assess holistic reports on service delivery to pinpoint areas for improvement. By identifying inefficiencies, you can streamline processes, reduce costs, and increase the overall quality of service, leading to higher client retention rates.

Insights
See your revenue soar through profit insights

Analyze the profitability of services or customers to fine-tune your strategy. Understanding which services or customers are most profitable enables you to allocate efforts and resources strategically, maximizing revenue and growth potential.

Device
Track happiness trends to boost CX

Ever felt blindsided by a customer’s unhappiness? Monitor customer satisfaction trends for strategic adjustments. Tracking CSAT scores helps you to quickly address areas of concern, adapt services to meet client expectations, and build strong, lasting relationships.

Tracking
Micro project tracking for macro improvements

Project delays can tarnish your reputation and hurt client trust. By obtaining specific insights into progress, you can keep projects on schedule and allocate resources where they're needed most. This feature addresses the pain point of project delays head-on, enhancing your performance and ensuring client satisfaction.

Insights
Map your success, one region at a time

Stretching your resources too thin across geographic locations can lead to inefficiencies and subpar service. Analyzing the geographic spread of work allows for smarter distribution, tackling the pain of misallocated resources, and ensuring that your support strategy is both timely and effective, regardless of location.

Elevate Your Managed Services with Dynamic Reporting

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Flexible Report Generation

Create custom reports that align with your business objectives.

Scheduled Reports

Automate the delivery of key reports to stakeholders regularly.

Technician Productivity

Analyze individual and team productivity to optimize workforce allocation.

Revenue and Expense Tracking

Keep a close eye on your financial performance with detailed breakdowns of revenues and expenses.

Customizable Dashboard Views

Customize your dashboard to spotlight what matters most to your MSP, from real-time service metrics to critical financial indicators, ensuring a laser focus on your priorities.

Always On Support

Accessing support is now as easy as ordering pizza. Let users report issues instantly from anywhere, on any channel (Mobile, Desktop, MS Teams). Follow the progress in real-time for the smoothest support experience they’ll ever have.

Smooth Switching

Upgrade from outdated communication methods to real-time chat, for immediate tech assistance and resolution.

Instant Chat

Our mobile app offers exceptional support, enabling users to easily manage tickets and chat with techs for quick solutions, anytime, anywhere.

Stay in the know

Real-time updates at your end-users’ fingertips—Equip your team to keep users informed and engaged with updates on requests, outages, and maintenance.

Receive feedback in the moment

Improve service quality through instant user feedback, linking it to tech performance for continuous enhancement.

Elevate Your Managed Services with Dynamic Reporting
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