ticket Raising
The overwhelm from juggling multiple tools and reports can make you lose sight of what's important. Our unified dashboard cuts through the noise, offering you a concise snapshot of key metrics across your PSA.
Chat
Tired of the trial and error in streamlining operations? Assess holistic reports on service delivery to pinpoint areas for improvement. By identifying inefficiencies, you can streamline processes, reduce costs, and increase the overall quality of service, leading to higher client retention rates.
Insights
Analyze the profitability of services or customers to fine-tune your strategy. Understanding which services or customers are most profitable enables you to allocate efforts and resources strategically, maximizing revenue and growth potential.
Device
Ever felt blindsided by a customer’s unhappiness? Monitor customer satisfaction trends for strategic adjustments. Tracking CSAT scores helps you to quickly address areas of concern, adapt services to meet client expectations, and build strong, lasting relationships.
Tracking
Project delays can tarnish your reputation and hurt client trust. By obtaining specific insights into progress, you can keep projects on schedule and allocate resources where they're needed most. This feature addresses the pain point of project delays head-on, enhancing your performance and ensuring client satisfaction.
Insights
Stretching your resources too thin across geographic locations can lead to inefficiencies and subpar service. Analyzing the geographic spread of work allows for smarter distribution, tackling the pain of misallocated resources, and ensuring that your support strategy is both timely and effective, regardless of location.
Create custom reports that align with your business objectives.
Automate the delivery of key reports to stakeholders regularly.
Analyze individual and team productivity to optimize workforce allocation.
Keep a close eye on your financial performance with detailed breakdowns of revenues and expenses.
Customize your dashboard to spotlight what matters most to your MSP, from real-time service metrics to critical financial indicators, ensuring a laser focus on your priorities.
Accessing support is now as easy as ordering pizza. Let users report issues instantly from anywhere, on any channel (Mobile, Desktop, MS Teams). Follow the progress in real-time for the smoothest support experience they’ll ever have.
Upgrade from outdated communication methods to real-time chat, for immediate tech assistance and resolution.
Our mobile app offers exceptional support, enabling users to easily manage tickets and chat with techs for quick solutions, anytime, anywhere.
Real-time updates at your end-users’ fingertips—Equip your team to keep users informed and engaged with updates on requests, outages, and maintenance.
Improve service quality through instant user feedback, linking it to tech performance for continuous enhancement.
IT-Connect