Heads up! New pricing takes effect from November 1st, 2025 onwards.
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DeskDay is faster to deploy, easier to use, and significantly more cost-effective. Built for chat-first operations, DeskDay empowers your techs and simplifies workflows at every step.
Trusted by user-focused MSPs
DeskDay provides all the essential PSA features for a small to medium MSP at a fraction of HaloPSA’s price.
Get your team up and running in weeks, not months. DeskDay’s guided onboarding accelerates time to value.
Configure DeskDay to fit your service desk operations without writing a single line of code.
HaloPSA can feel bloated and dated. DeskDay’s modern UI is purpose-built for speed and clarity, so techs can resolve tickets faster.
Get prompt support from real humans via live chat, email, or Discord.
DeskDay, powered by Helena, automates tasks, delivers smart recommendations, and provides real-time insights to optimize operations and drive decisions.
Whether you’re a solo MSP or a 10+ tech team, DeskDay scales with you. Built with flexibility to adapt to how you work.
DeskDay gives you more value for your money without compromising on performance or reliability.
DeskDay vs. Autotask:
Comprehensive suite including Service Desk, CRM, Project Management, Billing, Asset Management, Knowledge Base, and Time Tracking.
Purpose-built suite including Chat-based Service Desk, Project Management, Billing, Timesheets, Reports, Quality Assurance, and Announcements.
Traditional UI; may require a learning curve for new users.
Modern, intuitive, chat-based interface designed for ease of use and fast onboarding.
Offers AI Report Builder, ticket suggestions, and chatbot integrations.
Zero-touch automation with SLA tracking, auto-routing, resolution suggestions, and Helena AI for ticket replies, sentiment analysis, and resolution notes.
Supports Email, Portal, and optional Chat integrations.
Built-in support for Email, Web Portal, Microsoft Teams, Mobile App, and Desktop App.
Mobile apps available for techs
Dedicated mobile apps for both techs and end-users, ensuring real-time, on-the-go support.
Extensive ecosystem: NinjaOne, Datto RMM, IT Glue, N-able, ConnectWise Control, QuickBooks, Azure AD, and more.
Native integrations with Level, NinjaOne, N-able N-central, QuickBooks,and O365. More under development (incl. Pax8, Hudu, Xero, etc.).
Highly customizable with scripting, workflows, and UI settings.
Customizable to a large extent:Notification rules, automation workflows, ticket views, SLA logic, and custom responses.
Advanced reporting with SQL-based custom dashboards and visualizations.
Real-time performance metrics, QA scoring, resolution tracking, and curated analytics dashboards.
Can take 2-6 weeks,with professional services; learning curve may be steep for small teams.
Designed for same-day onboarding, with guided setup and smart defaults.
Standard business support hours with community forums; premium support plans available.
Direct chat and email support, smart in-app guidance.
Requires setup of modules, roles, scripts, integrations, and workflows; typically consultant-assisted.
Low-complexity onboarding with prebuilt templates, guided automation flows, and DIY configurability.
Regular updates every few months; major changes may require reconfiguration or retraining.
Agile updates; features evolve based on customer feedback.
Starts at $109/tech/monthonboarding fees can range from $2,000–$6,000.
Starts at $59/tech/month; no onboarding fees, transparent pricing.
Medium to large MSPs needing deep configuration, scripting, and enterprise-scale capabilities.
Growing MSPs seeking AI-first, intuitive, all-in-one PSA that’s affordable, modern, and fast to implement.
