Heads up! New pricing takes effect from November 1st, 2025 onwards.
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DeskDay offers an efficient, AI-driven solution that’s faster to deploy, easier to use, and significantly more cost-effective than Autotask. Built for chat-first AI-native operations, DeskDay empowers your techs and simplifies workflows at every step.
Trusted by user-focused MSPs
DeskDay provides all the essential PSA features for an MSP at a fraction of Autotask’s price.
Get your team up and running in weeks, not months. DeskDay’s guided onboarding accelerates time to value.
Configure DeskDay to fit your service desk operations without writing a single line of code.
Autotask can be complex and hard to navigate. DeskDay’s modern UI is purpose-built for speed and clarity, so techs can resolve tickets faster.
Get prompt support from real humans via live chat, email, or Discord.
DeskDay, powered by Helena, automates tasks, delivers smart recommendations, and provides real-time insights to optimize operations and drive decisions.
Whether you’re a solo MSP or a 10+ tech team, DeskDay scales with you. Built with flexibility to adapt to how you work.
DeskDay gives you more value for your money without compromising on performance or reliability.
DeskDay vs. Autotask:
Comprehensive suite with Service Desk, CRM, Project Management, Billing, Asset Management, Time Tracking, and Reporting.
Purpose-built suite including Chat-based Service Desk, Project Management, Billing, Timesheets, Reports, Quality Assurance, and Announcements.
Traditional UI; may require substantial setup and configuration, which can be overwhelming for smaller teams.
Modern, intuitive, chat-based interface designed for ease of use and fast onboarding.
Provides customizable workflows, auto-ticketing, SLA management, but lacks deep AI-driven automation and insights.
Zero-touch automation with SLA tracking, auto-routing, resolution suggestions, and Helena AI for ticket replies, sentiment analysis, and resolution notes.
Supports Email, Portal, and Chat integrations, but more limited than newer solutions.
Built-in support for Email, Web Portal, Microsoft Teams, Mobile App, and Desktop App.
Mobile apps available for techs, but the experience may be less robust compared to more modern solutions.
Dedicated mobile apps for both techs and end-users, ensuring real-time, on-the-go support.
Extensive ecosystem with integrations like QuickBooks, ConnectWise, and major RMM tools like Datto, NinjaOne, and more.
Native integrations with NinjaOne, N-able N-central, Level, QuickBooks,and O365. More integrations under development (incl. Pax8, Hudu, Xero, etc.).
Highly customizable, with scripting and extensive workflow management, but can be complex to configure.
Customizable to a large extent:Notification rules, automation workflows, ticket views, SLA logic, and custom responses.
Advanced reporting capabilities with SQL-based custom dashboards and business intelligence tools.
Real-time performance metrics, QA scoring, resolution tracking, and curated analytics dashboards.
Onboarding can take 2-6 weeks, typically requiring professional services, and may involve a steep learning curve.
Designed for same-day onboarding, with guided setup and smart defaults.
Business support hours with community forums and optional premium support plans for additional assistance.
Direct chat and email support, smart in-app guidance.
Can require consultant assistance for module setup, role configurations, and integrations.
Low-complexity onboarding with prebuilt templates, guided automation flows, and DIY configurability.
Regular updates, but major changes may require reconfiguration or retraining.
Agile updates; features evolve based on customer feedback, ensuring constant improvement.
Starts at $99/tech/month with additional onboarding fees ranging from $2,000 to $6,000 for setup and training.
Starts at $59/tech/month; no onboarding fees, offering transparent pricing without hidden costs.
Larger MSPs with complex requirements, deep customization needs, and enterprise-scale capabilities.
Growing MSPs seeking an AI-first, intuitive, all-in-one PSA that’s affordable, modern, and fast to implement.
