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News and resources from the frontiers of service desks and MSP's curated by DeskDay.

Chat-based platforms : The dawn of a new era for MSPs.

As the first quarter of 2024 draws to a close, Managed Service Providers (MSPs) find themselves at a critical juncture. What plans have MSPs set in motion so far this year? What challenges have surfaced in the journey, and how are MSPs planning to navigate these obstacles as we move into the subsequent quarters of 2024?

Here’s a detailed exploration of the key challenges that we have found to have surfaced so far, drawing from insights across the industry.