DeskDay September 2024 Product Update Note: Integrations and Mobile Service Desk making their entrance

As September rolls out, we’ve made some serious upgrades to DeskDay that were designed to supercharge your MSP’s efficiency. Whether it’s the early access to NinjaOne RMM our Mobile Service Desk to our privileged customers, or streamlined billing with auto-generated invoice numbers, these new features are here to lighten your load and boost your performance.

Take a look at the release notes and discover how these enhancements can help you deliver faster, smarter service for your clients.

Early Bird Version of NinjaOne RMM for Privileged Customers

The DeskDay-NinjaOne integration simplifies MSP operations by automating ticket creation from system alerts and providing direct remote access to client devices. This allows MSPs to respond faster to issues, preventing missed alerts and reducing downtime. The integration enhances productivity by centralizing alert management and remote troubleshooting within the DeskDay interface.

Early Bird Version of Mobile Service Desk for Privileged Customers

The mobile service desk lets MSPs manage tickets and provide real-time support from anywhere, increasing flexibility and responsiveness. Techs can address tickets on the go, improving service delivery without being tied to a desk, ensuring quicker resolutions and better customer satisfaction.

Export Data from Tickets, Projects, and Timesheets as CSV 

Exporting data from tickets, projects, and timesheets as CSV files enhances reporting and decision-making for MSPs. By providing quick access to critical information, this feature allows for easier sharing, auditing, and custom analysis.

Clickable Dashboard Data for Tickets 

Clickable dashboard data for tickets streamlines navigation and boosts tech efficiency. This update reduces time spent switching between dashboard views and ticket details, allowing techs to respond to issues faster. The enhanced navigation improves ticket resolution workflows, leading to quicker responses and higher customer satisfaction.

Chat Mode Indicators for Private, Public, or Self-chat 

Chat mode indicators for private, public, or self-chat provide a clear communication context, reducing errors and privacy risks. Techs can confidently manage internal or user communications, knowing their current chat mode. This ensures smoother operations and secure interactions, whether handling private notes or engaging in public discussions with teams.

Additional Updates and Enhancements: 

• Revamped the notes & time drawer to improve the time entry process and enhance user experience.
• Added the option to auto-generate invoice numbers specific to each MSP.
• Brought in default billing template for MSPs.
• Introduced a new section under “Ready to Bill” for fixed contracts.
• Invoice numbers can now be manually edited and modified within the invoice.
• Updated the sorting order on the customer filter inside the ticket table in ascending alphabetical order.
• Updated the format for scheduled and actual time in the ticket to display as hours and minutes.
• Blocked the addition of assignees in closed and canceled tickets.
• Updated the design of the searchable country field on the signup page.
• Made the last name field mandatory during signup.
• Updated the design of the product and expense drawer.
• Updated toaster content when adding products and expenses.
• Set a character limit for product name and product type, and fixed issues when inputting large amounts for the price.
  

Bugs fixed:

• Fixed issue with displaying resource name in the time entry.
• The count of selected filters not appearing within the ticket table filters.
• Unable to update a customer’s email and phone number.
• Fixed issues with deleting time entries.
• Removed the round checkbox from the checklist section during ticket creation.
• Fixed ticket creation time to now align with the resource’s time zone.
• Removed the dark background color from the invoice ID field, making it non-editable on click.
• Corrected the email content error in the “Reset Password” email for resources.
• Fixed notification count mismatch when clearing sample data.
• Fixed issues with sending attachments via email.
• Resolved sorting issues in the ticket list based on usernames.
• Fixed chat visibility issues in email-based tickets.
• Messages sent from the System App are no longer listed in the notifications for older tickets.
• Blocked the ability to add a child ticket to a merged ticket.
• Fixed caching issues within child tickets.
• Resolved design issues with the Timesheet Approve/Reject modal.
• Fixed issues with multi-select options in notifications where blocking the save button popup.
• Resolved an issue where messages sent by customer users from the IT Connect mobile app were only appearing in their notification section.
• Fixed issues with time entries of different customers being selected in the “Ready to Bill” section.
• Corrected the missing % symbol in the tax field on invoices.
• Fixed an issue with receiving emails for invoice drafts.
• Corrected the template dropdown on the invoice page accessed through “Ready to Bill.”
• Fixed the toaster error when only spaces were entered into the mail subject field.
• Resolved issues when adding 0% tax for billing templates.
• Fixed a caching issue in the tax drawer.
• Fixed no service type was showing in the “Ready to Bill” table for products and expenses.
• Fixed issues with the discount field in billing templates.
• Resolved issue where contract details are displayed randomly when selecting advanced settings.
• Resolved the required field validation message issue on the Tax configuration page.
• Fixed issues with fetching the mail subject and body from billing templates when creating invoices from a draft.