Don't leave just yet!
Experience Conversational Service Automation firsthand.
Helpdesk ticketing app for MSPs, purpose-built for Microsoft Teams
Enable users to raise tickets within Microsoft Teams with just three clicks. Now, they don’t have to switch between the user portal and their workspace in need of IT support.
Toggle effortlessly between Board and List views for real-time ticket oversight. Enhance user confidence with instant updates on ticket status.
Your techs can communicate directly with users via chat in Teams, offering swift, personalized solutions that reduce response times.
Encourage users to provide immediate feedback within Teams. Their insights are crucial for refining support services.
Utilize bots within Teams for faster issue reporting. This enables users to create tickets faster with just a prompt.
Keep users informed with instant announcements on outages, updates, critical notices, or routine information directly within their Teams. No more ticket floods or escalations due to missed notices!
Simplify the login process with Single Sign-On. Users gain quick and secure access to the IT-Connect app without managing multiple passwords.
Provide users with a wide set of pre-designed ticket templates, each tailored to different support scenarios, ensuring flexibility and ease of use.