World’s first chat-based ticketing experience for MSPs to deliver exceptional IT support.
Instant notifications for MSPs to keep your end-users always in the loop.
Smart, rule-based quality assurance across ticketing, projects, and timesheets.
Efficient, swift, and hassle-free billing process.
Track and manage every project with real-time monitoring and team collaboration.
Intelligent tracking of every billable hour from every touchpoint with time entry verification.
Maximize efficiency and clarity for your MSP with our advanced reporting tool.
First-ever multichannel ticketing experience for customers built-in with CSA
Fast-track IT support access for users with an app for Microsoft Teams.
On-the-go support partner for your users wherever their work schedule takes them.
Hassle-free support directly from the comforts of users' desktop.
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Overview of Zendesk Zendesk is a leading customer service platform designed to make managing customer relationships and communication simpler and ...
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Forget everything you know about customer service in the MSP sector. MSP businesses worldwide lose trillions annually due to subpar service ...
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Think your MSP is ahead of the game? Think again. The truth is, without embracing multi-channel support, you’re playing catch-up in a race you ...
In the Managed Service Providers (MSPs) industry, time isn’t just a productivity metric—it’s the backbone of operational efficiency and ...
The Managed Service Provider (MSP) landscape is undergoing a transformative era characterized by rapid technological advancements and evolving market ...
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Here are must-have features to check when choosing Professional Services Automation (PSA) software for ...
Here are the best practices for Streamlining Your Service Desk, the key area which handles incidents and service requests from the client ...
The Managed Service Provider (MSP) industry has long been a cornerstone of IT services for businesses of all sizes. However, over the years, a ...
In the rapidly evolving Managed Service Providers (MSP) landscape, the need for effective project management is more critical than ever. While MSPs ...
Professional Services Automation (PSA) tools are sophisticated software solutions that Managed Service Providers (MSPs) leverage to streamline their ...
DeskDay January 2025 Product Update Note: Custom email integration for Google and Office 365, Roles and Permissions for techs, and Super manager ...
DeskDay December 2024 Product Update Note: Custom email integration for Google and Office 365 & email template for Announcements are here! As we ...
DeskDay November 2024 Product Update Note: Announcement, Recurring Invoice, Invoice Reminder, and MSI for IT-Connect are here! As the year winds down ...
DeskDay October 2024 Product Update Note: Mobile Service Desk, NinjaOne & QuickBooks – Open to all! As October ushers in crisp air and ...
DeskDay September 2024 Product Update Note: Integrations and Mobile Service Desk making their entrance As September rolls out, we’ve made some ...
DeskDay August 2024 Product Update Note: Setting New Standards in the MSP Industry This August, we’re shaking things up at DeskDay with some ...
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